Make a complaint

We’re sorry you want to make a complaint. We put safety first in all our operations and are dedicated to providing the best service to our customers at all times. Please complete the form below and our Transport team will investigate your complaint. We aim to respond to you within 3-10 working days.

Parking at Shoreham Port

Parking across the Shoreham Port estate is managed legally and independently by GXS Services Ltd, a professional operator. Their foot patrol teams and CCTV/ANPR systems ensure spaces remain safe and available for all users.

• Please follow all regulations shown on signage.

• Pay for parking via the PayByPhone app, website, or number displayed. Enter details accurately.

• Blue Badge holders may use accessible bays, but standard tariffs apply.

• All vehicles must fit within marked bays. No camping is allowed. Motorcycles pay the normal rate.

If you receive a Parking Charge Notice (PCN):
👉 You must log an appeal with GXS Services Ltd via their online system. Provide evidence to support your case.

• Shoreham Port cannot handle or overturn parking appeals.

• If GXS declines your appeal, you may escalate to the Independent Appeals Service (IAS).

At Shoreham Port we understand that disturbances such as noise, light, dust, or smells can impact your daily life. The Port operates in a busy area with neighbouring industrial activity, transport routes, and construction; factors that can make determining a root cause of such disturbances a challenge.

To ensure your concerns are properly investigated, we recommend that you report any issues related to noise, light, dust, or smells directly to your local council’s Environmental Health service. They have the dedicated teams and expertise to investigate and address the root cause locally. When reporting, a detailed record of the disturbances, including dates, times, and the nature of the impact, can be very helpful.

Shoreham Port is fully committed to working alongside local Environmental Health authorities with any investigations.
Report to Adur & Worthing Councils
Report to Brighton & Hove City Council

As a Statutory Harbour Authority, Shoreham Port is responsible for the management of navigational safety within harbour limits between Hove Lagoon, the Old Toll Bridge on the River Adur and the outer Port limits.

No matter how minor, if you are witness or are involved in a marine incident or accident within Shoreham Harbour jurisdiction, you must report it as soon as possible.

In the event that there is significant risk to life, once you have contacted the required emergency services, please report the incident via telephone to Shoreham Harbour Radio on 01273 592366 and complete the below form.

If the incident primarily involves Crime such as theft, arson or vandalism – you must first report to the Emergency Services. Call 999 if a serious offence is in progress or has just happened, someone is in immediate danger of harm, property is in danger of being damaged or a serious disruption to the public is likely. Otherwise, report via 101 or online. Once you have a crime reference number from Sussex Police, please inform us using this reporting form so we can continue to monitor marine crime trends and liaise with Sussex Police in any investigations.